Phone and FAQ answering
Calls and texts about hours, the menu, parking, reservations and pickup are answered from your info. Catering requests and large parties are written up with the details and sent to you.
AI ReceptionistRestaurants & retail
Stay on the floor. Let AI get the phone.
You can't stop the line to tell a caller what time you close on Sunday. AI can. We set it up to answer calls and common questions, draft review replies and posts, and keep orders and schedules moving while you work.
Off your plate
- Calls about hours and menu answered mid-rush
- Review replies and posts drafted in your voice
- Orders and schedules drafted from your numbers
Where the hours go
The top 5 time-wasters
The jobs that eat the most hours in a normal week. Each one is something we can set AI up to handle, with a person still in charge.
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The phone during the rush
Are you open Sunday? Can I get a table for eight? Do you have it in stock? The phone rings at the worst time, and a missed call can mean a missed table or sale.
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Reviews waiting for a reply
Good reviews deserve a thank-you and tough ones need a careful answer. Both sit for weeks because nobody has a quiet half hour.
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Posting when you're too busy to post
Specials, new arrivals, holiday hours, a snow-day closing. The post you meant to put up at noon goes up at closing, or not at all.
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Ordering on scraps of paper
Counting stock, guessing what to order, and digging through supplier invoices to see what the price went up to this time.
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Schedules and shift swaps
Building next week's schedule around time-off requests, then a stream of texts from people who want to swap Saturday.
Sound familiar?
A free visit is the fastest way to find out which one to hand off first.
What we automate
What we set up for you
Built on the accounts you already have. You approve anything that goes out, and you own every account and file.
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Review replies in your voice
New Google reviews get a drafted reply that sounds like you: thank-yous for the good ones, careful answers for the tough ones. You approve before anything posts.
Google Business Profile & Reviews -
Posts drafted from a quick voice note
Tell it the special or the new stock in a few words. It drafts posts for Google, Facebook and Instagram, and a snow-day or holiday-hours update goes everywhere you choose after your OK.
Google Business Profile & Reviews -
Ordering from your real numbers
Supplier invoices are read and logged, price changes are flagged, and a draft order is built from your par levels and your sales report. You adjust it and place it.
Bookkeeping & Invoicing Automation -
Staff schedules and swaps
A draft schedule built from availability and time-off requests, with shift-swap texts handled by the rules you set. The manager still signs off.
Scheduling & Calendar Automation
How we help
How it fits your week
Restaurants and shops don’t get an office day. The admin work happens between deliveries, in the slow hour after lunch, or at the counter after close. That’s when the review replies, the social posts, the supplier invoices and next week’s schedule get done, if they get done at all.
AI can carry a lot of that between customers. It answers the phone with your real hours and menu. It drafts review replies in your voice. It turns a quick voice note about tonight’s special into a post. It reads supplier invoices and tells you when a price went up. It drafts the schedule from who’s available.
Your OK, every time. Nothing posts, gets ordered or changes on the schedule until you say so. An upset guest gets a person, not a script. A big catering order or an allergy question comes to you with the details instead of a guessed answer.
It fits how the Capital Region eats and shops. Summer in Saratoga is a different business than February in Troy. Snow days, track season, graduation weekends and holiday hours all mean changing your hours in a lot of places at once. We set it up so one change goes out everywhere you approve: your Google profile, your social pages and the answer the phone gives.
We’ll come by before opening or after close, set it up on the phone, the Google profile and the accounts you already have, and show your team how it works right at the counter. We do the same profile and post work for Dom’s construction company; the website and local marketing story shows how. For most places the phone is the first fix. If it isn’t worth it for a place your size, we’ll say so. Call or text us to pick a time that isn’t the lunch rush.
Start with one task
We come to you, watch how the week really runs, and point to the one job worth handing off first. The visit is free.
A day with AI
A normal day, once it’s running
A sample day. Your times and tasks will be different, but the idea holds: the routine work keeps moving while your people handle the rest.
Day planner
A sample Tuesday
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Coffee before prep. Last night's reviews have drafted replies waiting. You approve them from your phone.
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A supplier invoice comes in. It's logged, and you can see the produce price went up since last week.
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Lunch rush. Calls about parking, Sunday hours and pickup times are answered without anyone leaving the line. An allergy question gets a callback from your staff instead of a guess.
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The slow hour. You record a quick voice note about tonight's special or the new stock up front, and posts for Google and Instagram are drafted for your OK.
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Two servers want to swap Saturday. The swap follows your rules and lands on the schedule for the manager to approve.
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Closing. A catering request from tonight's calls is waiting with the date, head count and callback number, ready for you in the morning.
See it work
Try it with sample data
Five-star, three-star and one-star reviews, each answered on-brand in seconds.
The owner approves every reply before it posts.
Reply assistant
Pick a sample business and a tone, then press Draft replies. Everything runs in your browser on sample reviews.
0 of 3 approved All set
Read each draft. Edit anything that doesn't sound like you, then approve it.
How we set this up for your reviewsSample Pizza Co.
3 new reviews waiting for a reply
Maria · sample customer
2 days ago
Sample review
Ordered three large pies for my son's team after Saturday's game. Ready early, still hot when we got to the field, and the guy at the counter threw in plates and napkins without us asking. The garlic knots are dangerous. We'll be back.
Owner reply
Not drafted
Press Draft replies to write this one.
- Thanks her by name
- Mentions the team order
- Credits the counter crew
Kevin · sample customer
Last week
Sample review
Crust was great and the sauce is the real deal. But our pickup was quoted at 25 minutes, took almost an hour, and nobody said a word about it running late. Would give it another shot on a weeknight.
Owner reply
Not drafted
Press Draft replies to write this one.
- Owns the wait
- Keeps the good part
- Invites him back
J. R. · sample customer
Yesterday
Sample review
Delivery came an hour late and the pizza was cold. I called the store and the guy who answered said there was nothing he could do. Not ordering again.
Owner reply
Not drafted
Press Draft replies to write this one.
- Apologizes first
- No excuses, no arguing
- Takes it to a phone call
Sample Dental
3 new reviews waiting for a reply
Linda · sample customer
3 days ago
Sample review
I put off the dentist for years because I was embarrassed. The hygienist explained every step before she did it and never once made me feel bad. The front desk even called the day before with directions to the new parking lot.
Owner reply
Not drafted
Press Draft replies to write this one.
- Thanks without confirming a visit
- Credits the whole team
- No patient details
Rob · sample customer
Last week
Sample review
Nice office and everyone was friendly. But I sat in the waiting room 40 minutes past my appointment, and the billing explanation afterward left me more confused than before.
Owner reply
Not drafted
Press Draft replies to write this one.
- Acknowledges both points
- Offers a direct line
- No patient details
Chris T. · sample customer
Yesterday
Sample review
Got charged for something my insurance was supposed to cover, and three voicemails later nobody has called me back. Done with this place.
Owner reply
Not drafted
Press Draft replies to write this one.
- Apologizes, no arguing
- Shares nothing private
- Takes it to a phone call
Sample Roofing
3 new reviews waiting for a reply
Dave · sample customer
4 days ago
Sample review
Leak over the kitchen after the ice storm. They came out the next morning, tarped it, and had new flashing on by Friday. Crew picked up every last nail and the bill matched the quote.
Owner reply
Not drafted
Press Draft replies to write this one.
- Thanks him by name
- Names the next-morning tarp
- Credits the crew
Sue · sample customer
2 weeks ago
Sample review
The new roof looks great and the crew was polite. It just started three weeks later than we were told, and I had to call twice to find out when anyone was coming.
Owner reply
Not drafted
Press Draft replies to write this one.
- Owns the delay
- Keeps the good part
- Says what changes
T. M. · sample customer
Yesterday
Sample review
Left shingle pieces all over my driveway and one ended up in my tire. I've been waiting a week for someone to call me back about it.
Owner reply
Not drafted
Press Draft replies to write this one.
- Apologizes first
- No arguing
- Takes it to a phone call
House rules for every reply
- Thanks people for what they actually wrote
- Never argues or makes excuses
- Never shares private details
- Never confirms someone is a patient
- Never offers a discount or freebie for a review
- Moves real problems to a phone call
Live demo with sample data. We build the real version on your own accounts.
Get replies like this for your reviewsKeep exploring
The services behind it
What we usually set up for restaurants & retail, with starting prices. Your final price comes in writing after the audit.
- AI Receptionist Answers your calls and texts when you can't, asks your questions, books the job and texts you a summary. From $3,500 per workflow
- Google Business Profile & Reviews Your Google listing kept complete and current, honest review requests, and reply drafts you approve. From $3,500 per workflow
- Scheduling & Calendar Automation Customers book, confirm and reschedule by text or email, and your calendar stays right without the back-and-forth. From $3,500 per workflow
- Bookkeeping & Invoicing Automation Receipts logged from photos, invoices drafted from job notes, and clean records for your accountant every month. From $3,500 per workflow
- Custom Dashboards & Reports One page that pulls your numbers together and updates itself: jobs, bids, money owed, follow-ups. No more Friday spreadsheets. From $3,500 per dashboard
- Something else on your list? See every service we set up, grouped by the kind of work it takes off your plate. All services
Real work: systems we run at our own company
- Case study Website & local marketing Our construction company's own website, lead form, Google Business Profile posts, ads and conversion tracking, all set up with AI. See how it works
- Case study Owner's live dashboard One page that updates itself: open bids, active jobs, who is waiting on a call back and what needs doing today. See how it works
Questions
Straight answers
Have a different one? Call or text (518) 704-3125.
More questions and answersWill the review replies sound fake?
No, they'll sound like you. We load in your tone, some of your past replies and your do's and don'ts. Every reply waits for your OK, and you can edit any of them before it posts.
Can it take orders or reservations?
It can answer questions and take requests, and where your ordering or reservation system allows it, send people to the right link or book them in. We check what your system supports when we come by, and we set it up so it never promises something the kitchen can't do.
What if a caller asks about allergies?
It doesn't guess. Allergy questions go to a person on your staff, with the caller's name, number and question, so someone who knows the kitchen calls back. We set it up that way on purpose, because the menu alone can't answer for cross-contact or a recipe change.
Free intro visit
Let’s find the hours you’re losing.
Tell us where to call. We’ll set up a free 30‑minute visit at your office — or a quick call if that’s easier.
We come to you anywhere in the Capital Region. Our office at 401 New Karner Road, Albany is open by appointment only. Mówimy po polsku.
Get a call back
Two fields. A real person calls back, usually the same business day.
Got it — we’ll call you soon.
Need us sooner? Call or text (518) 704-3125.
Prefer to tell us more? Use the full request form.