Sales & customers

Show up on Google, the honest way

We clean up your Google Business Profile, keep it fresh with posts and photos from real jobs, ask every customer for a review and draft replies for you to approve. No fake reviews, no paying for reviews, no tricks.

At a glance

Google Business Profile & Reviews

Starting at
$3,500 per workflow
Typical timeline
Most are running in 1–2 weeks, starting with a profile cleanup
Works with
Google Business ProfileGmailGoogle SheetsTwilioZapier +3 more

Set up in person, on your own accounts

What it is

In plain English

Plenty of customers look you up on Google before they ever call, and your listing often shows up before your website does. If the hours are wrong, the photos are from 2019 and nobody has answered a review in two years, people scroll to the next name on the map.

We get your profile right first: the correct categories, services, towns and hours, and real photos of your real work. Then we keep it current with short posts from actual jobs, and we make asking for a review a normal part of finishing every job.

Where a person takes over. AI drafts. You decide. Every post and every review reply waits for your OK.

What we won’t do. No fake reviews. No reviews from staff, friends or family. No gift cards or discounts in exchange for reviews. No asking only the happy customers, and no telling anyone what to write. All of those break Google’s review policies and can cost you the reviews you earned. We ask everyone, help you reply to everyone, and let your work speak for itself.

Try the review replies demo with sample 5★, 3★ and 1★ reviews. We do this same profile work for Dom’s construction company. The website and local marketing case study shows how the posts get drafted and approved.

What’s included

What you get

Set up on your accounts, tested with your real work, and explained to your team before we call it done.

  • A full profile cleanup: categories, services, service area, hours, photos and description
  • Regular posts drafted from your real jobs and news, approved by you before they go up
  • Review requests sent to every customer after a job, not just the happy ones
  • A reply draft for every new review, waiting for your OK
  • A heads-up when a bad review comes in, with a calm, short reply ready to edit
  • A short monthly note on new reviews, calls and website clicks from your listing, and anything that changed on your profile
  • Everything set up on your own Google account, so you keep control

How it works

One example, step by step

A typical setup. We shape every step around how your business already runs, and you approve anything that goes out.

Example workflow

Google Business Profile & Reviews, start to finish

  1. Step 1

    Job wraps up

    You mark it done in your calendar, job list or invoicing tool.

  2. Step 2

    Review request goes out

    A short text or email with a direct link to your Google review page.

  3. Step 3

    New review lands

    Five stars or one, you get a heads-up either way.

  4. Step 4

    Reply drafted

    Thanks for the good ones. Calm and helpful for the hard ones. Always in your voice.

  5. Step 5

    You approve

    Post it as is, edit it or skip it. Nothing goes up without you.

  6. Result

    Profile stays fresh

    Posts and photos from real jobs keep your listing current all year.

Tools, timing & price

What it takes to get it running

Tools we use

  • Google Business Profile
  • Gmail
  • Google Sheets
  • Twilio
  • Zapier
  • ChatGPT
  • Claude
  • Gemini

We’re not a reseller or partner of any of these companies. You sign up in your own name, and we set it up and train you on it.

Typical timeline

Most are running in 1–2 weeks, starting with a profile cleanup.

Counted from the day you approve the written plan. We test with your real work before anything goes live.

Starting at

$3,500 per workflow

Automation Build

Final price after the audit. Keeping posts and reply drafts going month to month fits the Monthly Care Plan.

  • You pay software vendors directly, at their price, with no markup
  • You own every account and file
  • No long-term contract

See it work

Try it with sample data

Five-star, three-star and one-star reviews, each answered on-brand in seconds.

All demos

Review replies

Sample reviews in, replies out

The owner approves every reply before it posts.

Reply assistant

Pick a sample business and a tone, then press Draft replies. Everything runs in your browser on sample reviews.

Sample Pizza Co.

3 new reviews waiting for a reply

Maria · sample customer

2 days ago

Sample review

Ordered three large pies for my son's team after Saturday's game. Ready early, still hot when we got to the field, and the guy at the counter threw in plates and napkins without us asking. The garlic knots are dangerous. We'll be back.

Owner reply Not drafted

Press Draft replies to write this one.

Kevin · sample customer

Last week

Sample review

Crust was great and the sauce is the real deal. But our pickup was quoted at 25 minutes, took almost an hour, and nobody said a word about it running late. Would give it another shot on a weeknight.

Owner reply Not drafted

Press Draft replies to write this one.

J. R. · sample customer

Yesterday

Sample review

Delivery came an hour late and the pizza was cold. I called the store and the guy who answered said there was nothing he could do. Not ordering again.

Owner reply Not drafted

Press Draft replies to write this one.

House rules for every reply

  • Thanks people for what they actually wrote
  • Never argues or makes excuses
  • Never shares private details
  • Never offers a discount or freebie for a review
  • Moves real problems to a phone call

Live demo with sample data. We build the real version on your own accounts.

Get replies like this for your reviews

Questions

Straight answers

Have a different one? Call or text (518) 704-3125.

More questions and answers
Can you get us more 5-star reviews?

We can make sure every customer gets asked, which is the honest way to get more reviews. We won't write fake reviews, pay for reviews, offer discounts for them or only ask the customers we think are happy. Google's rules forbid all of that, and breaking them can get reviews removed.

Will AI post replies on its own?

No. Every reply is a draft until you approve it. You can post it, edit it or skip it. Bad reviews get a calm, short draft and a heads-up to you, so nobody replies in the heat of the moment.

We're a dental office. Is replying to reviews risky?

It can be, if a reply confirms that someone is a patient or mentions their care. Our drafts for medical and dental offices never do. They thank the person and invite them to call the office directly.

Free intro visit

Let’s find the hours you’re losing.

Tell us where to call. We’ll set up a free 30‑minute visit at your office — or a quick call if that’s easier.

We come to you anywhere in the Capital Region. Our office at 401 New Karner Road, Albany is open by appointment only. Mówimy po polsku.

Get a call back

Two fields. A real person calls back, usually the same business day.

A real person calls you back, usually the same business day; after hours, the next business morning. No spam, ever.

Prefer to tell us more? Use the full request form.

Ask Albany AI Pros

Scripted answers from our FAQ

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Pre-written answers. What you type stays on this page. A person is a call or text away: (518) 704-3125