Office & admin

An inbox that's sorted before coffee

Every new email gets read, labeled and flagged, and the routine ones get a reply drafted in your voice. You open your inbox to a short list of what actually needs you.

At a glance

Email & Inbox Automation

Starting at
$3,500 per workflow
Typical timeline
Most are live in 1–2 weeks, after a test run on your real inbox
Works with
GmailOutlookGoogle WorkspaceMicrosoft 365Claude +4 more

Set up in person, on your own accounts

What it is

In plain English

For most small businesses, email is where the work comes in and where it gets lost. The new customer who wrote at night sits under a supplier flyer, three bid-site notices and a shipping update. By the time you find it, they’ve called someone else.

We set up AI inside your own Gmail or Outlook that reads each new email the way a sharp office assistant would. It figures out what the email is, who it’s from and whether it can wait. It files it, flags the ones that matter and writes a first draft for the routine ones: “Yes, we can come look at it Thursday morning.” “Here’s the W-9 you asked for.” “Thanks, invoice received.”

Where a person takes over. You still decide what goes out. Drafts sit in your drafts folder until you send them, and anything touchy (a complaint, a legal letter, a money dispute) is flagged for you and left alone. Over time you can tell it to handle more, or less.

Built around how you already sort. We start by going through your inbox with you. Maybe you want bid invites in their own folder, or anything from your three biggest customers flagged right away. That becomes the rule set. There’s no new app to learn. It’s the same inbox, just tidier, every morning.

If the bigger problem is calls and texts rather than email, look at the AI Receptionist. If leads come in fine but nobody follows up, that’s Lead Follow-Up Automation.

What’s included

What you get

Set up on your accounts, tested with your real work, and explained to your team before we call it done.

  • Automatic labels for leads, customers, invoices and bills, vendors and junk, set up the way you sort, not a generic list
  • Priority flags for the email that can't wait: a new lead, an upset customer, a payment problem, a deadline
  • Replies drafted in your voice for routine email, saved as drafts for you to read, change and send
  • A morning summary: what came in overnight, what needs you and what's already handled
  • Bills and invoices pulled out and filed, or passed to the person who pays them
  • Rules for what the AI never touches, like legal letters, money disputes or anything marked personal
  • Built on your own Gmail or Outlook and tested on your real email before it goes live
  • Training and a written how-to so your team can adjust the rules later

How it works

One example, step by step

A typical setup. We shape every step around how your business already runs, and you approve anything that goes out.

Example workflow

Email & Inbox Automation, start to finish

  1. Step 1

    Email arrives

    At 9:15 PM a homeowner in Delmar writes in about a sagging porch and asks if you can take a look.

  2. Step 2

    Read & sort

    The AI reads it, labels it as a new lead and flags it high priority.

  3. Step 3

    Draft

    It writes a friendly reply in your voice asking for photos and the address, and saves it as a draft.

  4. Step 4

    Summary

    Your morning summary lists it first: one new lead, reply drafted, waiting on you.

  5. Result

    You send

    You read it, change a word and hit send. Nothing goes to a customer without you.

Tools, timing & price

What it takes to get it running

Tools we use

  • Gmail
  • Outlook
  • Google Workspace
  • Microsoft 365
  • Claude
  • ChatGPT
  • Gemini
  • Zapier
  • Make

We’re not a reseller or partner of any of these companies. You sign up in your own name, and we set it up and train you on it.

Typical timeline

Most are live in 1–2 weeks, after a test run on your real inbox.

Counted from the day you approve the written plan. We test with your real work before anything goes live.

Starting at

$3,500 per workflow

Automation Build

Final price after the audit. Any AI usage fees are billed to you directly by the vendor, with no markup.

  • You own every account and file
  • No long-term contract

See it work

Try it with sample data

Ten messy emails sorted into leads, customers, bills, vendors and junk — with replies drafted.

All demos

Inbox Triage

Sam’s inbox Sample

Monday, 7:12 AM · 6 new since Friday · Sample Masonry & Repair

Inbox

6 unread

  1. Sample Equipment Rental

    PAST DUE - 2nd notice - Acct 20931 – Our records show invoice 88120 (skid steer, September) is 15 days past due. A late fee will be added after Friday…

    6:30 AM
  2. Dana K.

    quote for front steps?? – hi, got your name from my neighbor on Elm. our front steps are crumbling and my mother-in-law almost tripped sunday…

    Sun 9:48 PM
  3. Acct Security Team

    URGENT!!! your mailbox will be DELETED in 24hrs – Dear user, we detected unusual activity. Verify your password now to avoid losing all messages. Click here…

    Sun 3:12 AM
  4. Linda P.

    Still waiting on the gate (2nd email) – I wrote last week about the side gate you put in. It still won’t latch and the dog got out Saturday…

    Sat 5:47 PM
  5. Mark T.

    RE: RE: Thursday – Hey, something came up at work. Any chance we can push the walkway to next week? Mornings are better for us…

    Fri 6:15 PM
  6. Hudson Sample Lumber

    Price changes effective the 1st – Due to rising mill costs, pricing on treated lumber and bagged concrete mix will change on the 1st. Updated sheet attached…

    Fri 4:40 PM

Leads

0

Nothing here yet Sort the inbox to fill this bucket.

Customers

0

Nothing here yet Sort the inbox to fill this bucket.

Invoices & bills

0

Nothing here yet Sort the inbox to fill this bucket.

Vendors

0

Nothing here yet Sort the inbox to fill this bucket.

Junk

0

Nothing here yet Sort the inbox to fill this bucket.

Drafted reply · waiting for your OK

Reply to

Their email ·

Re:

Demo only, nothing is sent. In the real version, replies wait in your own Gmail or Outlook drafts until you approve them.

Live demo with sample data. We build the real version on your own accounts.

Want this on your own accounts?

Questions

Straight answers

Have a different one? Call or text (518) 704-3125.

More questions and answers
Will it send emails without me?

Not unless you want it to. Out of the box, every reply is saved as a draft and you press send. Some owners later let it send the simple ones, like 'Thanks, got your invoice.' You decide that one category at a time, and you can take it back anytime.

Is it safe to let AI read my email?

It reads what it needs to sort and draft, inside your own account. We use business accounts with the vendor's privacy settings turned on, and we set rules for what it skips. Law, accounting and medical offices get a confidentiality-first setup: we decide together which mail the AI sees at all, and patient information only goes into HIPAA-eligible tools covered by a signed BAA, never consumer AI.

Do I have to switch email providers?

No. We build on the Gmail or Outlook you already use. Same account, same folders, same login. If you ever want it off, we switch it off and your email works exactly like it did before.

Free intro visit

Let’s find the hours you’re losing.

Tell us where to call. We’ll set up a free 30‑minute visit at your office — or a quick call if that’s easier.

We come to you anywhere in the Capital Region. Our office at 401 New Karner Road, Albany is open by appointment only. Mówimy po polsku.

Get a call back

Two fields. A real person calls back, usually the same business day.

A real person calls you back, usually the same business day; after hours, the next business morning. No spam, ever.

Prefer to tell us more? Use the full request form.

Ask Albany AI Pros

Scripted answers from our FAQ

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